A warm welcome to Remy Bedson of NGM Group

Hi Remy,

AMC is pleased to share an overview and capability statement of our multisite level capacity and locally supported commercial cleaning solutions for retail banking environments, offices, and customer-facing facilities across New South Wales. We value the opportunity to introduce AMC Commercial Cleaning as a potential service partner to NGM Group.

As one of Australia’s leading customer-owned banking groups, NGM Group’s commitment to supporting customers and communities aligns strongly with AMC’s focus on reliability, consistency, and long-term partnership.

We understand the importance of maintaining welcoming, professional, and well-presented environments across your branches and workplaces. AMC takes pride in delivering cleaning solutions that support staff wellbeing, enhance customer experience, and reflect the high standards and reputation of your organisation.

Through our scalable service model, national and multilevel capability, and dedicated local management support, AMC provides consistent and responsive service delivery tailored to multi-site banking and corporate environments.

What sets the AMC Commercial Cleaning apart from the rest?

  • Our geographical coverage extends across Australia, New Zealand, and USA.
  • With five major branches in Victoria, New South Wales, Queensland, South Australia, and Western Australia, and services extending to Tasmania and the Australian Capital Territory, we offer comprehensive national coverage across Australia.
  • AMC has a fully operational base in New South Wales and will provide an overarching service delivery plan across all NGM sites.
  • With over 37 years of commercial cleaning experience, we understand the cleaning standards of customer facing environments.
  • Our staff complete rigorous, industry-specific modules that focus on retail and office facilities cleaning protocols, professional presentation, safe handling of electronic equipment, and respectful conduct in client-facing environments.
  • We provide comprehensive on-site training to ensure our team is familiar with the site layout, specific cleaning needs, and any unique requirements. This helps us tailor our services that will meet your specific needs.
  • We show up on time, every day, with a “can-do” attitude.
  • We focus on building strong relationships with your people to anticipate and address potential issues before they escalate.
  • ISO 9001, ISO 14001, ISO 45001, and EcoVadis certified.  

What our customers say about us

And then, there’s our experience.

We are proud to be the cleaning service providers for flagship brands, including their retail facing facilities, offices and warehouses.

Our Multisite Capability and Experience

AMC Commercial Cleaning has extensive experience delivering commercial cleaning services across large-scale, multi-site portfolios in retail-facing, corporate office, and specialised operational environments. Our services are tailored to the way each space is used, ensuring cleaning programs are aligned to occupancy patterns, customer traffic, and operational requirements.

A strong emphasis is placed on maintaining high presentation standards that support a clean, well-maintained, and professional environment. Equal priority is given to health, safety, and hygiene, ensuring safe and compliant workplaces for employees, visitors, and customers.

Positioning for Multisite:

AMC is well positioned to deliver a structured, scalable multi-site solution supported by our established NSW operational base, local supervision teams, and national contract governance framework. This ensures consistent service delivery, strong communication, and reliable performance across all sites.

Our multisite capability is demonstrated through the management of complex national portfolios, including: Youi Insurance, United Energy / Powercor, Asahi Beverages, TSB Bank, LeasePlus, Amplifon, Country Road Group, MECCA, ALDI, Nespresso, NOVA Entertainment, NextSense and Audika to name a few. These partnerships reflect our ability to deliver consistent outcomes across diverse environments with varying compliance, security, and operational requirements.

Our Portfolio for various facilities and industrial brands:

Our capability and experience combines centralised oversight with local execution, ensuring every site, regardless of size or location will receive the same high standard of service, responsiveness, and quality assurance.

National Management Structure

Our service delivery model for NGM Group will be structured to ensure clear communication is available between the cleaning crew and your facilities team for all your sites

We will assign a dedicated Key Account Manager (KAM) for all NGM Group sites across NSW. The KAM will have full accountability for the management of the contract throughout all sites. The KAM will be supported by a robust structure for service delivery. There will be NSW based Operations teams as well as a National Accounts Director and National Operations Managers to oversee regular management of the sites. Each site areas will have a Customer Service Manager (CSM) who will be the point person for NGM’s site contact person/s on day-to-day management, issues resolution, feedback and service delivery by the cleaning staff. The CSM will be responsible for leading the service team of sites of supervisors and cleaners. See detailed structure below.

We have a clear outcome-based scope of works that forms the basis of the performance (KPIs) to be delivered by the cleaning operations teams.

AMC National Organisation Structure ensures our operations are across Australia. 

Transition Approach

AMC recognises that transitioning cleaning services is often a key consideration when changing providers, with a primary focus on ensuring there is no disruption to daily operations across your sites.

For NGM Group, we provide a structured and well-managed transition approach designed to ensure a smooth, seamless, and fully controlled implementation across all NSW branches.

Our transition framework includes:

  • A detailed implementation rollout plan (Transition Process sheet LIVE document) aligned to agreed commencement timelines
  • Clear project planning, including timelines, milestones, and key deliverables
  • Resource planning covering staffing, inductions, security clearances, and site-specific training
  • Coordination of equipment, procedures, and consumables requirements prior to commencement
  • Defined governance and communication channels throughout the mobilisation phase

Our transition process is delivered in three key stages:

Phase 1: Internal handover from Business Development to AMC Operations team


Phase 2: Operational walkthroughs and pre-start site setup by AMC operations team


Phase 3: Stage gate checks to confirm readiness, compliance, and service alignment prior to full commencement

Environmental Sustainability

AMC is  ISO 14001 2015 Environmental Management Systems  and EcoVadis certified. We adhere to the objectives in its Environmental Policy.

Our Commitment:

The EcoVadis Committed Badge reflects our ongoing commitment to sustainability, ethical practices and responsible service delivery.
We are committed to the Scope 1 and 2 Net Zero Roadmap to 2030, focusing on key actions such as transitioning to low carbon vehicles, optimising site energy efficiency, and investing in carbon offset projects to address unavoidable emissions. Our Environmental Policy, supported by a certified ISO 14001 environmental management system, demonstrates our commitment to minimising environmental impact through sustainable practices and regulatory compliance.

 

Towards this we are committed to circular economy principles through objectives:

  • Product selection – Using environmentally friendly cleaning agents, refillable dispensers and recyclable packaging.
  • Waste reduction – Implementing closed-loop systems to minimise waste and promote recycling.
  • Waste Management – Partnering with community and suppliers on measures to reduce waste to landfill and convert to nutrient organic fertiliser for food security.
  • Energy efficiency – Investing in equipment that reduces water and energy consumption.
  • Life-cycle assessments – Highlighting efforts to extend product and equipment longevity through maintenance and refurbishment.
  • Training and awareness – Educating staff and clients on best practices for sustainable cleaning.
  • Monitoring and Reporting – Continuously measuring our improvement against global standards in environmental management.

Care that goes BEYOND CLEANING

Long-term community partnerships and initiatives.

CCI (Children’s Cancer Institute): Ongoing fundraising support through national leadership initiatives, staff engagement, and cause-led programs.

VACCA (Victorian Aboriginal Childcare and Community Agency): Support for cultural programs that help Aboriginal children and young people connect with heritage and community.

Barnardos Aotearoa & AMC: Barnardos Aotearoa is New Zealand’s leading children’s charity that fights for children’s futures by providing social support services to vulnerable children, including victims of family violence, addiction, neglect and abuse. They also give guidance and support for parents, families and communities.

Growing with Waste: An environmental initiative delivered by AMC, educating young people how food and organic waste can support sustainability and food security.

Reflect RAP (Reconciliation Action Plan): Formal commitment to supporting First Nations employees and meaningful community engagement.

Learn more about our Community Partnerships..

 

So, let’s work together.

We look forward to working with you. Get in touch wth us. 

Please feel free to contact Joel Lewin on 0478015769 or email joel.lewin@amcclean.com.au