REPORTING: AMC uses established systems and tools to provide transparent reporting and clear, practical insights supporting continuous improvement in service delivery.

COMMUNICATION and ISSUE RESOLUTION: Clear communication channels with simple escalation steps ensure fast response and transparency.

AMC Freshdesk App: AMC Freshdesk centralises all requests, feedback, and resolutions in one platform. Ticketing keeps everything tracked, supports timely resolution, and prompts site contacts to review and close jobs once resolved.

AMC recognises that transitioning cleaning services is often a key consideration when changing providers, with a primary focus on ensuring there is no disruption to daily operations across your sites.

AMC recognises that changing cleaning providers must be carefully managed to avoid disruption to daily operations. Our transition approach provides clear ownership, planned site readiness and defined checks before service commencement.

Our transition framework is managed through three simple stages:

HANDOVER	SITE READINESS	GO-LIVE
BD → Operations Scope, requirements & priorities	Walkthroughs & setup People, equipment & site requirements	Stage-gate checks Resources, compliance & service alignment

AMC is  ISO 14001 2015 Environmental Management Systems  and EcoVadis certified. We adhere to the objectives in its Environmental Policy.

Our Commitment:

The EcoVadis Committed Badge reflects our ongoing commitment to sustainability, ethical practices and responsible service delivery.
We are committed to the Scope 1 and 2 Net Zero Roadmap to 2030, focusing on key actions such as transitioning to low carbon vehicles, optimising site energy efficiency, and investing in carbon offset projects to address unavoidable emissions. Our Environmental Policy, supported by a certified ISO 14001 environmental management system, demonstrates our commitment to minimising environmental impact through sustainable practices and regulatory compliance.

 Towards this we are committed to circular economy principles through objectives:

• Product selection – Using environmentally friendly cleaning agents, refillable dispensers and recyclable packaging.
• Waste reduction – Implementing closed-loop systems to minimise waste and promote recycling.
• Waste Management – Partnering with community and suppliers on measures to reduce waste to landfill and convert to nutrient organic fertiliser for food security.
• Energy efficiency – Investing in equipment that reduces water and energy consumption.
• Life-cycle assessments – Highlighting efforts to extend product and equipment longevity through maintenance and refurbishment.
• Training and awareness – Educating staff and clients on best practices for sustainable cleaning.
• Monitoring and Reporting – Continuously measuring our improvement against global standards in environmental management.

ISO CERTIFICATION: AMC maintains ISO 9001 (Quality), ISO 14001 (Environmental) and ISO 45001 (Occupational Health & Safety) certifications, demonstrating our commitment to quality service delivery, environmental responsibility, workplace safety, and continuous improvement.

ETHICAL PROCUREMENT & SUPPLY CHAIN: AMC is committed to ethical procurement and responsible supply chain practices across all operations. We work with suppliers and partners who align with our standards for compliance, sustainability, quality, and accountability.

MODERN SLAVERY: AMC maintains a zero-tolerance approach to modern slavery and unethical labour practices. Through supplier due diligence and ongoing compliance checks, we promote fair, safe, and lawful working conditions across our operations and supply chain.

CODE OF CONDUCT: Our Code of Conduct sets clear expectations around professionalism, integrity, respect, safety, and accountability. All employees and subcontractors are expected to uphold these standards in every workplace and client interaction.

CULTURALLY AWARE & INCLUSIVE SERVICE DELIVERY: AMC’s workforce reflects a strong multicultural representation where over 50 nationalities are employed. The AMC cleaning crew across Australia come from different nations. Our diverse teams deliver your services with dedication and care.

Long-term community partnerships and initiatives.

CCI (Children’s Cancer Institute): Ongoing fundraising support through national leadership initiatives, staff engagement, and cause-led programs.

VACCA (Victorian Aboriginal Childcare and Community Agency): Support for cultural programs that help Aboriginal children and young people connect with heritage and community.

Barnardos Aotearoa & AMC: Barnardos Aotearoa is New Zealand’s leading children’s charity that fights for children’s futures by providing social support services to vulnerable children, including victims of family violence, addiction, neglect and abuse. They also give guidance and support for parents, families and communities.

Growing with Waste: An environmental initiative delivered by AMC, educating young people how food and organic waste can support sustainability and food security.

Reflect RAP (Reconciliation Action Plan): Formal commitment to supporting First Nations employees and meaningful community engagement.

Learn more about our Community Partnerships..