A warm welcome to Pallas Group

AMC National Organisation Structure ensures our operations are across Australia and New Zealand. 

Our service delivery model for will be structured to ensure clear communication is available between the cleaning crew and your facilities team for all your stores.

We will assign a dedicated Key Account Manager (KAM) for all your sites across Australia & New Zealand. The KAM will have full accountability for the management of the contract throughout all sites. The KAM will be supported by a robust structure for service delivery. There will be locally based Operations teams as well as a National Accounts Director and National Operations Managers to oversee regular management of the sites. Each site area will have a Customer Service Manager (CSM) who will be the point person for your site contact person/s on day-to-day management, issues resolution, feedback and service delivery by the cleaning staff. The CSM will be responsible for leading the service team of sites of supervisors and cleaners. See detailed structure below.

We have a clear outcome-based scope of works that forms the basis of the performance (KPIs) to be delivered by the cleaning operations teams.

REPORTING: AMC uses established systems and tools to provide transparent reporting and clear, practical insights supporting continuous improvement in service delivery.

COMMUNICATION and ISSUE RESOLUTION: Clear communication channels with simple escalation steps ensure fast response and transparency.

AMC Freshdesk App: AMC Freshdesk centralises all requests, feedback, and resolutions in one platform. Ticketing keeps everything tracked, supports timely resolution, and prompts site contacts to review and close jobs once resolved.

AMC recognises that transitioning cleaning services is often a key consideration when changing providers, with a primary focus on ensuring there is no disruption to daily operations across your sites.

We provide a structured and well-managed transition approach designed to ensure a smooth, seamless, and fully controlled implementation across all sites.

Our transition framework includes:

• A detailed implementation rollout plan (Transition Process sheet LIVE document) aligned to agreed commencement timelines
• Clear project planning, including timelines, milestones, and key deliverables
• Resource planning covering staffing, inductions, security clearances, and site-specific training
• Coordination of equipment, procedures, and consumables requirements prior to commencement
• Defined governance and communication channels throughout the mobilisation phase

Our transition process is delivered in three key stages:

Phase 1: Internal handover from Business Development to AMC Operations team

Phase 2: Operational walkthroughs and pre-start site setup by AMC operations team

Phase 3: Stage gate checks to confirm readiness, compliance, and service alignment prior to full commencement

AMC is  ISO 14001 2015 Environmental Management Systems  and EcoVadis certified. We adhere to the objectives in its Environmental Policy.

Our Commitment:

The EcoVadis Committed Badge reflects our ongoing commitment to sustainability, ethical practices and responsible service delivery.
We are committed to the Scope 1 and 2 Net Zero Roadmap to 2030, focusing on key actions such as transitioning to low carbon vehicles, optimising site energy efficiency, and investing in carbon offset projects to address unavoidable emissions. Our Environmental Policy, supported by a certified ISO 14001 environmental management system, demonstrates our commitment to minimising environmental impact through sustainable practices and regulatory compliance.

Learn more about our Environmental Management

Towards this we are committed to circular economy principles through objectives:

• Product selection – Using environmentally friendly cleaning agents, refillable dispensers and recyclable packaging.
• Waste reduction – Implementing closed-loop systems to minimise waste and promote recycling.
• Waste Management – Partnering with community and suppliers on measures to reduce waste to landfill and convert to nutrient organic fertiliser for food security.
• Energy efficiency – Investing in equipment that reduces water and energy consumption.
• Life-cycle assessments – Highlighting efforts to extend product and equipment longevity through maintenance and refurbishment.
• Training and awareness – Educating staff and clients on best practices for sustainable cleaning.
• Monitoring and Reporting – Continuously measuring our improvement against global standards in environmental management.

ETHICAL PROCUREMENT & SUPPLY CHAIN: AMC is committed to ethical procurement and responsible supply chain practices across all operations. We work with suppliers and partners who align with our standards for compliance, sustainability, quality, and accountability.

MODERN SLAVERY: AMC maintains a zero-tolerance approach to modern slavery and unethical labour practices. Through supplier due diligence and ongoing compliance checks, we promote fair, safe, and lawful working conditions across our operations and supply chain.

CODE OF CONDUCT: Our Code of Conduct sets clear expectations around professionalism, integrity, respect, safety, and accountability. All employees and subcontractors are expected to uphold these standards in every workplace and client interaction.

CULTURALLY AWARE & INCLUSIVE SERVICE DELIVERY: AMC’s workforce reflects a strong multicultural representation where over 50 nationalities are employed. The AMC cleaning crew across Australia come from different nations. Our diverse teams deliver your services with dedication and care.

Long-term community partnerships and initiatives.

CCI (Children’s Cancer Institute): Ongoing fundraising support through national leadership initiatives, staff engagement, and cause-led programs.

VACCA (Victorian Aboriginal Childcare and Community Agency): Support for cultural programs that help Aboriginal children and young people connect with heritage and community.

Barnardos Aotearoa & AMC: Barnardos Aotearoa is New Zealand’s leading children’s charity that fights for children’s futures by providing social support services to vulnerable children, including victims of family violence, addiction, neglect and abuse. They also give guidance and support for parents, families and communities.

Growing with Waste: An environmental initiative delivered by AMC, educating young people how food and organic waste can support sustainability and food security.

Reflect RAP (Reconciliation Action Plan): Formal commitment to supporting First Nations employees and meaningful community engagement.

Learn more about our Community Partnerships..