Our service delivery model for Malek Fahd Islamic School will be structured to ensure clear communication is available between the operatives and your facilities team at the site.

The Account Management will be led by our State Operations Manager NSW who will be supported by Customer Service Manager for Malek Fahd Islamic School. AMC Operations Manager understands the key needs especially for school sector to co-ordinate and manage the account, ensuring consistent quality of service delivery.

When it comes to cleaning in schools, there is simply no margin for error.

In this new post pandemic normal, keeping students, staff and the wider community safe from the risk of cross contamination has become more critical than ever. PROTECT+ offers you the highest levels of performance management, quality control, sustainability and customer that surpasses all current benchmarks.

STAFF SELECTION & TRAINING

We have a rigorous process for ensuring that employees of AMC are fit for the role based on:

• Skills, qualifications, experience
• Character and integrity: Prior to employment all personnel are required to undergo a full formal police vetting. These records are maintained by AMC on the portal. As part of the formal recruitment process a full reference check is conducted of all new applicants by contacting previous employers.
• AMC abides by its non-discrimination policy ensuring inclusivity of gender, race, age, and different abilities.

Induction:
All AMC personnel must be assessed as competent prior to commencement of work. All personnel undergo a full induction with explanation of all AMC company policies.

• Emphasis is on: WH&S, Cleaning Modules from general to sector specific.
• Policies include Code of Conduct, Privacy Policy, Security Policy
• Site Inductions are conducted with a supervisor or customer services manager

Training:
Training is managed using the AMC online training platform. On completion of each module, the participant receives certification. School cleaners will have to complete a school cleaning module and be certified.

Onsite Assessment:
New personnel are also monitored during on-the-job training and only allowed to work independently once assessed as fully competent.

Cleaning Staff Uniforms: AMC ensures its cleaners wear the official AMC uniform when performing cleaning duties. Cleaners will always be attired in the AMC polo shirts, black pants and safety shoes and will carry an identity card. AMC commercial cleaning emphasises the right attitude, behaviour and conduct of its cleaning staff. We are open to co-branding if that’s a preference by our customers.

Up – Skilling and Training Updates: 
The training platform also automatically controls the timelines for refresher training.

We believe that it is our genuine commitment to quality in meeting the needs of local businesses, industries and communities that have led to our journey of growth.We are proud to maintain the highest levels of accreditation and certifications.

Our certifications include ISO9001 Quality Management System, ISO45001 Occupational Health and Safety, Management System, ISO14001 Environment Management System.

Rigorous tracking processes are used to manage performance against agreed KPI. Transparent online reporting provides management to collaborate on tasks and communicate with our customers, resulting in a highly efficient service that delivers the utmost in accountability.

AMC’s Occupational Safety and Health policy promotes a zero harm and injury free work environment and actively supports the health and safety of employees, contractors, and customers.  This policy is applied at contract level through trained cleaning/janitorial staff:

We have a range of processes, tools and systems that we have developed over the years which will not simply provide fully transparent reporting but will deliver you with real insights. We use these insights to continually improve how we deliver the services.

• Real-time reporting of service
• On-site communication records
• QR codes – ensure security and accountability
• AMC policies, procedures and insurance schedules accessible online
• Site audits conducted and made available through the customer portal including traceable historic data
• Customer self-audit system

When considering a facility such as yours, we acknowledge that transitioning from your current cleaning service providers, will be one of your greatest concerns, and you want to ensure that there is no disruption of service to your customers and facilities. You would want to ensure that the right regulatory protocols are observed and a high level of risk reduction is included in the program.

The summary below outlines our process. We will ensure the transition and implementation will be smooth, seamless and discreet except for an increased level of service that will be evident.

Phase 1 – Internal handover from Business Development team to AMC Operations Team

Phase 2 – AMC Operations Team walkthrough and pre-start set up

Phase 3 – Stage Gates Check signed-off

AMC Freshdesk is an online APP with ticketing functionality that streamlines all requests, feedback and resolution to a single platform.

Depending on the feedback, immediate action will be taken, and the system prompts the site contact person to view and close off the job if the action is satisfactory.

Our service planning and delivery ensures there are built-in stage gates to identify risks or issues ahead, however if an issue arises, a systematised issue resolution process will be implemented.

Issue Resolution 

Our service planning and delivery ensures there are built-in stage gates to identify risks or issues ahead, however if an issue arises, a systematised issue resolution process will be implemented:

It’s not just about the people who come to work with AMC or the clients who put their trust and health in our hands. We ensure we give back to communities who are marginalised or facing hardship. We actively support vulnerable children, women and the environment.

Learn more about our Community Partnerships..